STORE POLICY
CUSTOMER CARE
In today's e-commerce landscape, we recognize the inundation of low-quality products sold through intermediaries, resulting in lengthy delivery times. We want to assure you that our store operates differently. We pride ourselves on being a direct artisan-to-consumer shop, where every item is meticulously crafted by hand.
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Our commitment to quality means that each piece is unique and of the highest standard. By eliminating the middlemen, we can offer these exceptional products at competitive prices, with the primary cost being the quality materials used in their creation, rather than extravagant advertising or sponsorships.
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When it comes to shipping, we prioritize efficiency. For UK orders, we offer either same-day or next-day dispatch, with delivery via RM24 or RM48 services, ensuring your items reach you within 1-2 days from dispatch. For international deliveries, we use reliable couriers to swiftly transport your purchases to your doorstep.
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In the rare event that you're not completely satisfied with your purchase, we offer a hassle-free returns policy. We aim to provide you with luxury jewellery and accessories at a fraction of the price
PRIVACY & SAFETY
Privacy Statement
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At Avise Accessories Ltd., we are committed to protecting and respecting your privacy. This Privacy Statement explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
Information We May Collect
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We may collect and process the following data about you:
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Information you give us: You may provide us with information about yourself when you fill in forms on our website or correspond with us by phone, email, or otherwise. This includes information provided when you register to use our site, subscribe to our service, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey, and when you report a problem with our site. The information you give us may include your name, address, email address, phone number, financial and credit card information, personal description, and photograph.
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Information we collect about you: With regard to each of your visits to our website, we may automatically collect the following information:
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Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
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Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
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How We Use Your Information
We may use your information in the following ways:
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To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
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To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
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To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
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To notify you about changes to our service.
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To ensure that content from our site is presented in the most effective manner for you and for your computer.
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To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
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To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
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To allow you to participate in interactive features of our service, when you choose to do so.
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As part of our efforts to keep our site safe and secure.
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To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
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To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Disclosure of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
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Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you. e.g. Shipping your item.
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Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
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Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
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In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the seller or buyer of such business or assets.
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If Avise Accessories Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Avise Accessories Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at contact@aviseaccessories.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Retention of Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
You have certain rights in relation to the personal information we hold about you. These include the right to request access to your personal information, the right to request correction of your personal information, the right to request erasure of your personal information, the right to object to processing of your personal information, the right to restrict processing of your personal information, the right to data portability, and the right to complain to a supervisory authority. You can find out more about these rights at [link to relevant information].
If you wish to exercise any of the rights set out above, please contact us using the details provided below.
Contact Us
If you have any questions about this Privacy Statement or our privacy practices, or if you would like to exercise any of your rights, please contact us at:
Avise Accessories Ltd 71-75 Shelton Road, WC2H 9JQ, London, United Kingdom
Email: contact@aviseaccessories.com
Changes to Our Privacy Statement
Any changes we may make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Statement.
Thank you for visiting our website.
Avise Accessories Ltd
WHOLESALE INQUIRIES
We welcome all wholesale and re-sale enquiries.
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Due to the nature of our business, all jewellery is hand-made and therefore takes substantial time to produce. We can facilitate wholesale quantities, however would require to negotiate time frames as well as a deposit based on price per item.
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For further information please either fill out a 'contact us' form or send us an email at contact@aviseaccessories.com
PAYMENT METHODS
All Major Credit/Debit Cards/Paypal
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For any payment-related queries please contact us at contact@aviseaccessories.com