SHIPPING & RETURNS

Hassle-Free Return Policy

We at Avise Accessories strive to ensure your satisfaction with every purchase. However, we understand that occasionally circumstances may arise where you may need to return a product. Hence, we have devised a hassle-free return policy to facilitate your needs.

Return Conditions:

1. Time Frame: You may return any unopened item within 14 days of the original purchase date.

2. Condition: The item must be in its original, unopened condition to be eligible for a return. We cannot accept returns of opened or used items due to safety and hygiene reasons.

Process for Returns:

1. Contact Us: To initiate a return, please use the 'Contact Us' form on our website. Provide your order number, details of the item you wish to return, and the reason for the return. Our customer service team will assist you promptly and provide you with a return authorisation if your return meets our criteria.

2. Packaging: Ensure the item is securely packaged to prevent damage during transit.

3. Postage: You are responsible for the cost of return postage. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Return Authorisation: Once your return is authorised, we will provide you with instructions on where to send the item.

5. Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will initiate a refund to your original payment method within 5 business days.

Exclusions:

Please note that certain items may not be eligible for return due to hygiene or safety reasons, or other specific circumstances. These include but are not limited to:

• Earrings

• Personalised products

• Items specifically marked as clearance

• Items that are intentionally damaged or misused

Please ensure to review the product details and specifications before making your purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue swiftly, whether through a replacement, exchange, or refund.

Policy Updates:

We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Avise Accessories, you agree to adhere to the terms of our return policy outlined above.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is a positive one.

Thank you for choosing Avise Accessories. We appreciate your business.